We hope you love your Danysu pieces! But if something isn't quite right, we're here to make the return process as simple and straightforward as possible.

Please read the following policy carefully before requesting a return or exchange.

Order Cancellation

1. To cancel an order, please contact us at danysuofficial@outlook.com as soon as possible.

2. Orders cancelled within 24 hours of purchase and before shipment are eligible for a full refund.

3. Orders cancelled more than 24 hours after purchase but before shipment are subject to a 15% cancellation fee.

4. Once an order has been shipped, cancellation requests cannot be accepted.

Returns & Exchanges

1. Eligible purchases may be returned or exchanged within 15 days of the delivery date.

2. Items must be unused, unworn, undamaged, and in their original packaging, with all tags and included items intact. Returns that do not meet these requirements may be rejected, and no refund will be issued.

3. Before sending anything back, please contact us at danysuofficial@outlook.com to request an RMA (Return Merchandise Authorization) number. Returns sent without an RMA number may be rejected.

4. Once our customer service team confirms your return request, please send the item back according to the return instructions provided.

5. Customers are responsible for return shipping costs and any other applicable fees, unless the item is defective, damaged, or the wrong item was received.

6. Items that do not meet the requirements above will not be eligible for return or exchange.

Items Not Eligible for Return

The following items are not eligible for return or exchange:

• Final sale and clearance items

• Swimwear and underwear, except in cases where the item is defective, damaged, or the wrong item was received

For defective, damaged, or incorrect items, please contact us and provide clear photos showing the issue so our customer service team can assist you.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming receipt and notifying you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and automatically credited to your original payment method within 7 business days.

If you have not received your refund after 7 business days, please contact us at:

danysuofficial@outlook.com

If you have any questions about our Returns & Exchanges Policy, our customer service team will be happy to help. 💗